Salary by experience
View as table
| Experience | Salary (CHF) |
|---|---|
| 0-2 yrs | CHF 60'000 |
| 3-5 yrs | CHF 95'134 |
| 6-8 yrs | CHF 77'451 |
| 9-11 yrs | CHF 72'250 |
| 12-21 yrs | CHF 90'000 |
| 21+ yrs | CHF 26'169 |
Top HR
Swiss professionsBusiness, Administration & Tourism
Ticketing Agent
You calculate flight fares and book trips for customers
01 · Overview
What this profession is about
Ticketing Agents calculate complex flight routes, book tickets, and advise private and corporate clients in the travel industry.
As a Ticketing Agent, you are the expert for flight fares and reservation systems. In your daily work, you calculate complex routes, issue tickets, and handle rebookings or refunds. You advise private and corporate clients in person and maintain contact with airlines and resale partners. Your work requires precise calculation, good foreign language skills, and a strong service mindset. This is how you manage travel planning professionally and efficiently.
FieldBusiness, Administration & Tourism
Education pathSpecialisation / Professional Function
IndustryTourism
Swissdoc 0.640.25.0
02 · Salary
What you can earn
✓ Strong salary match
Salaries reflect Swiss market data. Range covers entry to senior. Salary reference based on Tourism Professional. Based on 25 observations, updated 7 months ago.
Salary trend
+11% over decadeView as table
| Period | Salary (CHF) |
|---|---|
| 2014-2016 | CHF 56'400 |
| 2017-2019 | CHF 54'600 |
| 2020-2022 | CHF 63'700 |
| 2023-2025 | CHF 62'457 |
Top paying industries
View as table
| Industry | Salary | Obs. |
|---|---|---|
| Tourism / Travel / Recreation | CHF 72'250 | 16 |
03 · Pathway
How to enter and grow
Swiss training pathway available in the full profile
- 🎓 Ticketing Agent
Official education path
You usually start with commercial basic training or several years of practical experience in the travel industry.
Typical training path
Ticketing Agent
Prerequisites
- Several years of practical experience in the travel industry or with industry-standard reservation systems/flight tariffs
Requirements
- Service mindset
- Communication skills
- Good foreign language skills
- Usually very good GDS knowledge (e.g. Galileo, Amadeus)
- Resilience
- Flexibility (irregular working hours depending on the employer)
Where this can lead
A career change is possible with unrelated professional experience and appropriate onboarding.
04 · Skills & fit
What it takes
Required skills
- Service mindset
- Communication skills
- Foreign language skills
- System proficiency
- Flexibility
Personality fit
- Swiss career path
- Career transition
- Professional growth
05 · Daily reality
What the work feels like
Typical day
You sit at your desk and check the cheapest flight connections for a client using a reservation system. You calculate the fares, issue the ticket, and answer any open questions about travel planning.
- You book and issue flight tickets using industry-standard systems.
- You calculate complex flight routes and check the fares.
- You advise private and corporate clients on travel conditions and options.
- You process rebookings and arrange refunds on time.
- You maintain professional contact with airlines and partners.
- You check special fare conditions and pass them on.
Working conditions
You work in travel agencies, airlines, or aviation service companies. Your workplace is usually an office with multiple monitors and reservation systems.
Where to learn
- Schweizer Reise-Verband SRVEtzelstrasse 42, 8038 Zürich
- Swissport International Ltd. Station Zurich8058 Zürich
Strengths
- Service mindset
- Communication skills
- Foreign language skills
- System proficiency
- Flexibility
Trade-offs
- Irregular working hours
- High responsibility
- Sedentary work
- Stressful periods
06 · Similar
