Salary by experience
View as table
| Experience | Salary (CHF) |
|---|---|
| 0-2 yrs | CHF 62'400 |
| 3-5 yrs | CHF 65'039 |
| 6-8 yrs | CHF 70'000 |
| 9-11 yrs | CHF 68'880 |
| 12-21 yrs | CHF 75'780 |
| 21+ yrs | CHF 81'250 |
Top HR
Swiss professionsSales & Procurement
Kundendienstberater/in
You advise customers at the counter and handle their requests professionally.
01 · Overview
What this profession is about
Kundendienstberater/in advise customers at the counter, clarify questions about the product range, and handle complaints.
Direct interaction with customers is at the heart of your daily routine. You stand at the counter, listen actively, clarify questions about the product range, and ensure that every request is handled professionally. You combine solid expertise with plenty of patience to build long-term customer relationships and strengthen in-store service sustainably.
FieldSales & Procurement
Education pathSpecialisation / Professional Function
IndustryRetail
Swissdoc 0.613.53.0
02 · Salary
What you can earn
✓ Strong salary match
Salaries reflect Swiss market data. Range covers entry to senior. Salary reference based on Purchasing Assistant. Based on 1,495 observations, updated 7 months ago.
Salary trend
+9% over decadeView as table
| Period | Salary (CHF) |
|---|---|
| 2014-2016 | CHF 66'000 |
| 2017-2019 | CHF 65'000 |
| 2020-2022 | CHF 67'400 |
| 2023-2025 | CHF 72'000 |
Top earning cantons
View as table
| Canton | Salary | Obs. |
|---|---|---|
| Schaffhausen | CHF 81'250 | 15 |
| Schwyz | CHF 71'500 | 21 |
| Geneva | CHF 71'400 | 53 |
| Zug | CHF 70'750 | 34 |
| Zurich | CHF 69'807 | 256 |
| Aargau | CHF 68'125 | 152 |
Top paying industries
View as table
| Industry | Salary | Obs. |
|---|---|---|
| Education | CHF 79'050 | 6 |
| Banking / Financial institutions | CHF 77'590 | 8 |
| Agriculture / Forestry / Wood | CHF 75'750 | 6 |
| Tourism / Travel / Recreation | CHF 73'500 | 8 |
| Transport / Logistics | CHF 72'000 | 21 |
| Public administration / Associations | CHF 71'473 | 18 |
03 · Pathway
How to enter and grow
Swiss training pathway available in the full profile
- 🎓 Kundendienstberater/in
Official education path
Training is provided through internal company courses or lateral entry with practical experience.
Typical training path
Kundendienstberater/in
Prerequisites
- Abgeschlossene Lehre im Verkauf or at least several years of practice in sales
Requirements
- Good communication skills
- Negotiation skills
- Broad product knowledge
04 · Skills & fit
What it takes
Required skills
- Communication skills
- Product knowledge
- Conflict resolution
- Service orientation
Personality fit
- Swiss career path
- Career transition
- Professional growth
05 · Daily reality
What the work feels like
Typical day
You stand at the customer counter and take time for every question. Together with customers, you find solutions for open requests or handle direct complaints.
- You assist customers directly at the counter and take on their requests.
- You clarify questions about the current product range and provide targeted product information.
- You handle complaints objectively and mediate between customers and internal departments.
- You organize requested services and coordinate the necessary steps to fulfill them.
- You maintain friendly contact and ensure positive customer loyalty.
Working conditions
You work at fixed counters in larger branches or department stores. Your workplace is characterized by customer traffic and direct service orientation.
Strengths
- Communication skills
- Product knowledge
- Conflict resolution
- Service orientation
Trade-offs
- Customer contact
- Standing work
- Pressure
- Changes
06 · Similar
