Salary by experience
View as table
| Experience | Salary (CHF) |
|---|---|
| 0-2 yrs | CHF 70'320 |
| 3-5 yrs | CHF 70'320 |
| 6-8 yrs | CHF 105'588 |
| 12-21 yrs | CHF 72'000 |
| 21+ yrs | CHF 141'000 |
Top HR
Swiss professionsMetal, Machinery & Watchmaking
Technischer Supporter/in
You provide expert advice to customers and fix technical faults on site.
01 · Overview
What this profession is about
Technischer Supporter/in professionals care for customers, analyze device faults, and coordinate warranty cases in the service department.
As a Technischer Supporter/in, you communicate directly with customers. You analyze complex faults, coordinate repairs, and ensure systems work perfectly. Your expertise and service focus keep customers happy and daily service running smoothly.
FieldMetal, Machinery & Watchmaking
Education pathSpecialisation / Professional Function
IndustryElectrical Engineering
Swissdoc 0.550.1.0
02 · Salary
What you can earn
⚠ Estimated — based on a related role
Salaries reflect Swiss market data. Range covers entry to senior. Salary reference based on Mineur. Based on 14 observations, updated 7 months ago.
Salary trend
+43% over decadeView as table
| Period | Salary (CHF) |
|---|---|
| 2017-2019 | CHF 72'000 |
| 2020-2022 | CHF 63'000 |
| 2023-2025 | CHF 102'794 |
Top paying industries
View as table
| Industry | Salary | Obs. |
|---|---|---|
| Building trade / Real estate | CHF 87'500 | 10 |
03 · Pathway
How to enter and grow
Swiss training pathway available in the full profile
- 🎓 Technische Supporterinnen und Supporter
Official education path
You enter through initial training with a federal proficiency certificate EFZ. This forms the basis for the role.
Typical training path
Technische Supporterinnen und Supporter
Prerequisites
- Grundbildung mit eidg. Fähigkeitszeugnis EFZ
- Berufsprüfung BP
- Höhere Fachschule (HF)
- Technische Grundbildung
- Weiterbildung zum Technischen Kaufmann, zur Technischen Kauffrau BP
- Techniker/in HF
Requirements
- Organisationstalent
- hohe kommunikative Fähigkeiten
- gutes analytisches und vernetztes Denken
- kunden- und dienstleistungsorientiert
Where this can lead
Lateral entry is possible with technical initial training or further training as a Technical Commercial Clerk.
04 · Skills & fit
What it takes
Required skills
- Organisational skills
- Communication skills
- Analytical thinking
Personality fit
- Swiss career path
- Career transition
- Professional growth
05 · Daily reality
What the work feels like
Typical day
You check the customer's error description by phone or on site. You immediately start the necessary steps to fix it. You document the case carefully and coordinate with internal specialist teams.
- You handle technical requests from customers and clarify them by phone or on site.
- You analyze faults on individual devices and arrange necessary repairs or spare parts.
- You check complaints and warranty cases for validity and coordinate next steps.
- You document every support case completely and keep customers updated on the status.
- You work closely with the service department and internal teams to restore system functionality.
Working conditions
You work primarily in the service department of manufacturers or specialized service providers. Depending on the assignment, you also support customers directly on site.
Strengths
- Organisational skills
- Communication skills
- Analytical thinking
Trade-offs
- High responsibility
- Changing tasks
- Physical strain
06 · Similar
