Salary by experience
View as table
| Experience | Salary (CHF) |
|---|---|
| 0-2 yrs | CHF 103'302 |
| 3-5 yrs | CHF 99'266 |
| 6-8 yrs | CHF 100'600 |
| 9-11 yrs | CHF 108'600 |
| 12-21 yrs | CHF 115'816 |
| 21+ yrs | CHF 124'000 |
Top HR
Swiss professionsSales & Procurement
Teamleiter/in Kundenservice BP
Team leaders in customer service manage teams and solve customer problems
01 · Overview
What this profession is about
You lead a call centre team, train staff, monitor key figures, and ensure smooth customer support.
As Teamleiter/in Kundenservice BP, you are responsible for a dedicated team. You plan working hours, train new staff, and support your employees with complex customer requests. At the same time, you analyse performance data, optimise processes, and ensure clear communication between departments. Your focus is on quality, service orientation, and the continuous development of your team.
FieldSales & Procurement
Education pathContinuing Education Profession
IndustryRetail
Swissdoc 0.613.37.0
02 · Salary
What you can earn
✓ Strong salary match
Salaries reflect Swiss market data. Range covers entry to senior. Salary reference based on Responsable QC. Based on 1,354 observations, updated 7 months ago.
Salary trend
+7% over decadeView as table
| Period | Salary (CHF) |
|---|---|
| 2014-2016 | CHF 105'000 |
| 2017-2019 | CHF 105'249 |
| 2020-2022 | CHF 102'343 |
| 2023-2025 | CHF 112'787 |
Top earning cantons
View as table
| Canton | Salary | Obs. |
|---|---|---|
| Basel-Stadt | CHF 136'250 | 36 |
| Zug | CHF 120'000 | 20 |
| Basel-Land | CHF 118'350 | 43 |
| Solothurn | CHF 116'000 | 39 |
| Zurich | CHF 116'000 | 145 |
| Lucerne | CHF 115'600 | 25 |
Top paying industries
View as table
| Industry | Salary | Obs. |
|---|---|---|
| Utilities | CHF 133'000 | 8 |
| Tourism / Travel / Recreation | CHF 130'000 | 7 |
| Chemicals / Pharmaceuticals | CHF 129'500 | 180 |
| Medical Technology | CHF 122'000 | 100 |
| Banking / Financial institutions | CHF 120'000 | 5 |
| Public administration / Associations | CHF 111'854 | 18 |
03 · Pathway
How to enter and grow
Swiss training pathway available in the full profile
- 🎓 Teamleiter/in Kundenservice mit eidg. Fachausweis
- ⏱ 9 Monate, berufsbegleitend
Official education path
The part-time course lasts 9 months. It prepares you specifically for the federal professional exam.
Typical training path
Teamleiter/in Kundenservice mit eidg. Fachausweis
Prerequisites
- eidg. Fähigkeitszeugnis (EFZ), Berufs-, Fach- oder gymnasiale Maturität or an equivalent qualification, plus at least 2 years of professional experience in customer service since obtaining this degree, including at least 1 year in a leadership role
- eidg. Berufsattest (EBA) plus at least 4 years of professional experience in customer service since obtaining this degree, including at least 1 year in a leadership role
Requirements
- Customer and service orientation
- Ability to lead staff and work in a team
- Willingness to work irregular hours
Where this can lead
Career changers can enter with relevant leadership experience and service orientation. Specialising in specific service areas improves career prospects.
04 · Skills & fit
What it takes
Required skills
- Leadership skills
- Service orientation
- Process optimisation
- Stress resistance
Personality fit
- Swiss career path
- Career transition
- Professional growth
05 · Daily reality
What the work feels like
Typical day
You stand at the control desk of the dispatch centre and monitor queues in real time. While you train new staff on the software, you discuss a difficult customer complaint with an experienced colleague.
- You hire new staff and train them systematically on product knowledge and conversation flows.
- You support your team with difficult customer requests. You ensure solution-oriented communication.
- You hold systematic debriefings after complex cases. This improves service quality continuously.
- You distribute the workload fairly. You adjust tasks flexibly among staff members.
- You document performance figures. You create statistics on department efficiency and response times.
- You organise work schedules and hold feedback talks. You protect sensitive customer data from unauthorised access.
Working conditions
You work mainly in large customer centres or call centre departments of companies. The roles are often shift-based. Support must be available around the clock.
Where to learn
- callnet.chKlausstrasse 43, 8008 Zürich
Strengths
- Leadership skills
- Service orientation
- Process optimisation
- Stress resistance
Trade-offs
- Shift work
- Emotional load
- High responsibility
- Administrative effort
06 · Similar
