Salary by experience
View as table
| Experience | Salary (CHF) |
|---|---|
| 0-2 yrs | CHF 290'000 |
| 3-5 yrs | CHF 222'778 |
| 6-8 yrs | CHF 183'800 |
| 12-21 yrs | CHF 199'675 |
| 21+ yrs | CHF 180'000 |
Top HR
Swiss professionsIT & Computing
ICT-Helpdesk-Mitarbeiter/in
You solve IT problems and support customers as the first point of contact.
01 · Overview
What this profession is about
As the first point of contact, you take over fault reports, analyse them, and ensure quick solutions.
IT systems go down, software asks for a password, or a colleague needs help with a new program? As an ICT-Helpdesk-Mitarbeiter/in, you are the first point of contact for all these problems. You listen, analyse the report, and often find a solution over the phone. You combine technical understanding with great patience and a service mindset. Your goal is to keep work in the company running smoothly.
FieldIT & Computing
Education pathSpecialisation / Professional Function
IndustryIT Operations
Swissdoc 0.561.41.0
02 · Salary
What you can earn
✓ Strong salary match
Salaries reflect Swiss market data. Range covers entry to senior. Salary reference based on Information Director. Based on 12 observations, updated 7 months ago.
Salary trend
-44% over decadeView as table
| Period | Salary (CHF) |
|---|---|
| 2014-2016 | CHF 305'556 |
| 2017-2019 | CHF 183'800 |
| 2023-2025 | CHF 172'175 |
03 · Pathway
How to enter and grow
Swiss training pathway available in the full profile
- 🎓 ICT-Helpdesk-Mitarbeitende
Official education path
You usually start through internal onboarding programmes or part-time further training in the ICT sector.
Typical training path
ICT-Helpdesk-Mitarbeitende
Prerequisites
- Engaged, independent, and communicative personality with reliable and precise working methods
- Enjoyment of daily customer interaction and strong service orientation
Requirements
- Engaged, independent, and communicative personality
- Reliable and precise working method
- Enjoyment of daily customer interaction
- Strong service orientation
Where this can lead
A career change is often possible if you already have some IT experience or basic technical knowledge.
04 · Skills & fit
What it takes
Required skills
- Communicative strength
- Structured planning
- Service orientation
- Independence
Personality fit
- Swiss career path
- Career transition
- Professional growth
05 · Daily reality
What the work feels like
Typical day
You sit at the helpdesk PC and check an incoming fault report. After a short remote analysis, you solve the problem and inform the customer about the next steps.
- You receive fault reports and customer questions as the first point of contact.
- You analyse the problems and often find a quick solution.
- You explain to users how to handle access rights and passwords.
- You forward complex cases to the responsible specialist departments.
- You monitor all requests until they are finally resolved.
- You maintain fault statistics and document your work steps.
Working conditions
You usually work in the IT departments of companies, authorities, or service providers. Your workplace is an office with several monitors and a quiet phone line.
Strengths
- Communicative strength
- Structured planning
- Service orientation
- Independence
Trade-offs
- High frequency
- Emotional strain
- Technical pressure
- Recurring tasks
06 · Similar
