Salary by experience
View as table
| Experience | Salary (CHF) |
|---|---|
| 0-2 yrs | CHF 290'000 |
| 3-5 yrs | CHF 222'778 |
| 6-8 yrs | CHF 183'800 |
| 12-21 yrs | CHF 199'675 |
| 21+ yrs | CHF 180'000 |
Top HR
Swiss professionsIT & Computing
ICT-Supporter/in
You install, maintain, and fix errors in IT systems and software
01 · Overview
What this profession is about
ICT-Supporter/in manage IT infrastructures, solve technical problems, and support users in their daily work
As ICT-Supporter/in, you are the first point of contact for technical questions. You set up computers and networks, monitor systems, and fix disruptions quickly. You advise staff and coordinate tasks with external partners. Your goal is to ensure smooth operations and adapt IT solutions perfectly to user needs.
FieldIT & Computing
Education pathSpecialisation / Professional Function
IndustryIT Operations
Swissdoc 0.561.41.0
02 · Salary
What you can earn
✓ Strong salary match
Salaries reflect Swiss market data. Range covers entry to senior. Salary reference based on Information Director. Based on 12 observations, updated 7 months ago.
Salary trend
-44% over decadeView as table
| Period | Salary (CHF) |
|---|---|
| 2014-2016 | CHF 305'556 |
| 2017-2019 | CHF 183'800 |
| 2023-2025 | CHF 172'175 |
03 · Pathway
How to enter and grow
Swiss training pathway available in the full profile
- 🎓 Informatiker/in EFZ oder andere IT-Grundbildung
Official education path
You enter the field through vocational further training or a specific certificate that provides practical IT knowledge.
Typical training path
Informatiker/in EFZ oder andere IT-Grundbildung
Prerequisites
- Service awareness
- Customer and
- Service orientation
- Friendly interaction with different stakeholder groups
- Strong teamwork skills
- Independent and solution-oriented
Requirements
- Customer and service orientation
- Independence
- Solution-oriented
Where this can lead
A career change is often possible if you have solid IT basics and proven practical experience.
04 · Skills & fit
What it takes
Required skills
- High service orientation
- Strong teamwork skills
- Pragmatic problem-solving focus
- Clear communication
Personality fit
- Swiss career path
- Career transition
- Professional growth
05 · Daily reality
What the work feels like
Typical day
You sit in front of a monitor and check the configuration of a new workstation system. At the same time, you clarify access rights for a colleague over the phone and document the process in the ticket system.
- You install and configure workstation systems as well as mobile devices.
- You monitor the availability of networks and servers.
- You locate and fix hardware and software faults.
- You advise users when choosing new software solutions.
- You develop simple scripts to automate tasks.
- You coordinate cooperation with external IT service providers.
- You systematically maintain inventories and technical documentation.
Working conditions
You work in IT departments of companies, government offices, or service firms. You are often in the office, the server room, or working remotely for customer support.
Strengths
- High service orientation
- Strong teamwork skills
- Pragmatic problem-solving focus
- Clear communication
Trade-offs
- Shift work
- Stressful situations
- Repetitive tasks
- Mandatory further training
06 · Similar
