Salary by experience
View as table
| Experience | Salary (CHF) |
|---|---|
| 0-2 yrs | CHF 290'000 |
| 3-5 yrs | CHF 222'778 |
| 6-8 yrs | CHF 183'800 |
| 12-21 yrs | CHF 199'675 |
| 21+ yrs | CHF 180'000 |
Top HR
Swiss professionsIT & Computing
ICT-Service-Manager/in
You manage IT service processes and ensure system availability
01 · Overview
What this profession is about
ICT-Service-Manager/in plan IT services, monitor SLAs and optimise processes for stable systems
You ensure that IT services work reliably and match the agreed standards exactly. You define clear management processes, check system performance and work closely with customers and internal specialist teams. Your daily focus is on continuous improvement, introducing the right tools and ensuring high availability for all users.
FieldIT & Computing
Education pathSpecialisation / Professional Function
IndustryIT Operations
Swissdoc 0.561.41.0
02 · Salary
What you can earn
✓ Strong salary match
Salaries reflect Swiss market data. Range covers entry to senior. Salary reference based on Information Director. Based on 12 observations, updated 7 months ago.
Salary trend
-44% over decadeView as table
| Period | Salary (CHF) |
|---|---|
| 2014-2016 | CHF 305'556 |
| 2017-2019 | CHF 183'800 |
| 2023-2025 | CHF 172'175 |
03 · Pathway
How to enter and grow
Swiss training pathway available in the full profile
- 🎓 ICT-Service-Manager/in
Official education path
You enter the field through specific further training or a relevant degree in the IT sector.
Typical training path
ICT-Service-Manager/in
Prerequisites
- Analytical skills
- Flexibility
- High willingness to learn and perform, independent and structured working style, keeps calm and maintains overview in hectic situations
Requirements
- High willingness to learn and perform
- Independent and structured working style
Where this can lead
Career changers can often enter the field if you already have experience in IT administration or project management.
04 · Skills & fit
What it takes
Required skills
- Analytical skills
- Process understanding
- Communication skills
- Stress tolerance
Personality fit
- Swiss career path
- Career transition
- Professional growth
05 · Daily reality
What the work feels like
Typical day
You sit in front of several screens and check the availability of key company systems in real time. At the same time, you discuss with specialist departments how to improve existing processes for the next month.
- You create and maintain detailed service catalogs for all internal IT offerings.
- You negotiate and monitor agreed service-level agreements with customers and departments.
- You analyse performance data to spot bottlenecks in networks or applications early.
- You evaluate new management tools and recommend them for the specialist department.
- You lead service review meetings to plan improvements with those in charge.
- You design processes for service continuity management to minimise downtime.
Working conditions
You typically work in IT departments of companies, at service providers or in advisory offices. Your workplace is usually a modern office with access to central IT infrastructure.
Strengths
- Analytical skills
- Process understanding
- Communication skills
- Stress tolerance
Trade-offs
- High responsibility
- Constant change
- Conflict management
- Detailed work
06 · Similar
