Salary by experience
View as table
| Experience | Salary (CHF) |
|---|---|
| 0-2 yrs | CHF 78'000 |
| 3-5 yrs | CHF 78'000 |
| 6-8 yrs | CHF 84'333 |
| 9-11 yrs | CHF 78'000 |
| 12-21 yrs | CHF 85'000 |
| 21+ yrs | CHF 87'525 |
Top HR
Swiss professionsHospitality & Hotels
Gästebetreuer/in Hotel
You look after hotel guests from arrival to departure
01 · Overview
What this profession is about
As the first point of contact at the reception, you handle reservations, transport, and guest well-being
In the hotel industry, you are the first point of contact for all guests. From booking to check-out, you personally guide your customers. You arrange trips, share local tips, and handle requests with a smile. This job combines service with organisation. It gives you an exciting look into the hotel world.
FieldHospitality & Hotels
Education pathSpecialisation / Professional Function
IndustryHospitality, Housekeeping & Facility Management
Swissdoc 0.220.42.0
02 · Salary
What you can earn
✓ Strong salary match
Salaries reflect Swiss market data. Range covers entry to senior. Salary reference based on Gastgeber. Based on 536 observations, updated 7 months ago.
Salary trend
-4% over decadeView as table
| Period | Salary (CHF) |
|---|---|
| 2014-2016 | CHF 88'400 |
| 2017-2019 | CHF 82'100 |
| 2020-2022 | CHF 81'250 |
| 2023-2025 | CHF 84'716 |
Top earning cantons
View as table
| Canton | Salary | Obs. |
|---|---|---|
| Basel-Land | CHF 90'400 | 16 |
| Zurich | CHF 86'475 | 154 |
| Grisons | CHF 85'696 | 14 |
| Zug | CHF 85'293 | 14 |
| St. Gallen | CHF 84'600 | 32 |
| Schwyz | CHF 81'900 | 15 |
Top paying industries
View as table
| Industry | Salary | Obs. |
|---|---|---|
| Public administration / Associations | CHF 104'500 | 6 |
| Health care / Social services | CHF 92'150 | 42 |
| Service sector in general | CHF 87'000 | 8 |
| Catering / Hotel | CHF 83'160 | 387 |
| Retail trade / Wholesaling | CHF 75'600 | 13 |
| Tourism / Travel / Recreation | CHF 74'100 | 13 |
03 · Pathway
How to enter and grow
Swiss training pathway available in the full profile
- 🎓 Gästebetreuer/in
Official education path
Training starts with initial vocational education in hospitality. It is followed by specialised further training at a higher professional school
Typical training path
Gästebetreuer/in
Prerequisites
- Berufliche Grundbildung im Gastgewerbe (e.g. Hotel-Kommunikationsfachmann/-frau EFZ, Kaufmann/-frau Hotel-Gastro-Tourismus EFZ)
- Weiterbildung an einer höheren Fachschule (zum Hôtelier-Restaurateur HF/ Hôtelière-Restauratrice HF) is an advantage
Requirements
- Guest and service orientation
- Social competence
- Foreign language skills
- Discretion
- Good manners
- Organisational and planning skills
- Quick reaction time
- Creativity
Where this can lead
Career changers with a hospitality background can improve their skills. They can take targeted courses in hotel management or guest management
04 · Skills & fit
What it takes
Required skills
- Service orientation
- Social skills
- Foreign language skills
- Organisational skills
- Quick response
Personality fit
- Swiss career path
- Career transition
- Professional growth
05 · Daily reality
What the work feels like
Typical day
You stand at the reception and greet new guests with a cup of coffee. At the same time, you check room availability. You also coordinate taxi orders for the next tour
- You welcome guests at the reception and prepare the check-in documents
- You carefully take phone and online reservations
- You inform your customers about local leisure activities and sights
- You arrange transport services and coordinate pickups on time
- You handle complaints and resolve requests with great patience
- You ensure smooth room and service management
Working conditions
You work primarily at the reception of a hotel or resort. Depending on the business size, you also support the F&B or event team
Strengths
- Service orientation
- Social skills
- Foreign language skills
- Organisational skills
- Quick response
Trade-offs
- Shift work
- Physical strain
- High responsibility
- Emotional demand
06 · Similar
