Salary by experience
View as table
| Experience | Salary (CHF) |
|---|---|
| 0-2 yrs | CHF 80'000 |
| 3-5 yrs | CHF 45'000 |
| 6-8 yrs | CHF 74'000 |
| 9-11 yrs | CHF 129'000 |
| 12-21 yrs | CHF 129'073 |
| 21+ yrs | CHF 122'325 |
Top HR
Swiss professionsTransport, Logistics & Safety
Chef/in Kundenbegleitung SBB
You lead teams on trains. You safely accompany passengers.
01 · Overview
What this profession is about
You take charge of leading train teams. You accompany passengers and coordinate training in rail transport.
As Chef/in Kundenbegleitung SBB, you hold operational responsibility on board and at the station. You accompany passengers on national and international long-distance routes. You secure revenue and ensure smooth operations. You also train new staff and coordinate their practical work. In normal and disruption situations, you make quick decisions and keep everyone safe.
FieldTransport, Logistics & Safety
Education pathSpecialisation / Professional Function
IndustryRail
Swissdoc 0.632.16.0
02 · Salary
What you can earn
No verified Swiss salary data is available for this profession yet.
Salaries reflect Swiss market data. Range covers entry to senior. Salary reference based on Chef/in Kundenbegleitung SBB.
Salary trend
+96% over decadeView as table
| Period | Salary (CHF) |
|---|---|
| 2014-2016 | CHF 45'000 |
| 2017-2019 | CHF 103'150 |
| 2020-2022 | CHF 129'073 |
| 2023-2025 | CHF 88'000 |
03 · Pathway
How to enter and grow
Swiss training pathway available in the full profile
- 🎓 Kundenbegleiter/in SBB mit zusätzlichem internen Abschluss als Chef/in Kundenbegleitung SBB National
Official education path
You enter this role through internal further training or retraining within the company.
Typical training path
Kundenbegleiter/in SBB mit zusätzlichem internen Abschluss als Chef/in Kundenbegleitung SBB National
Prerequisites
- Kundenbegleiter/in SBB with additional internal qualification as Chef/in Kundenbegleitung SBB National
- Additional internal qualification as Chef/in Kundenbegleitung SBB International (for deployment on international trains)
Requirements
- Responsibility
- Independence
- Communication skills
- Negotiation skills
- Physical and mental resilience
- Foreign language skills in two languages (French, German and Italian or English)
Where this can lead
Lateral entry is often possible. You must have worked as a passenger attendant before. You must also meet the internal requirements.
04 · Skills & fit
What it takes
Required skills
- Responsibility
- Communication skills
- Resilience
- Language skills
- Independence
Personality fit
- Swiss career path
- Career transition
- Professional growth
05 · Daily reality
What the work feels like
Typical day
You start the workday with a short team briefing at the station. You assign tasks for the next shift. On the train, you check passengers systematically. You solve problems quickly. You also coordinate your staff's training.
- You accompany trains on national and international long-distance routes.
- You lead your assigned team operationally on the train and at the station.
- You secure ticket revenue and check travel tickets.
- You coordinate practical training for new staff during shifts.
- You make quick decisions during technical faults or delays.
- You ensure the safety and comfort of all passengers.
- You communicate clearly with passengers and other departments.
Working conditions
You work mainly at stations and in trains for national and international long-distance services. Your workplace changes according to your schedule. You move between the tracks, the train compartment, and the control rooms.
Where to learn
- SBB AG Team Sourcing, Recruiting & TalentsHilfikerstrasse 1, 3014 Bern
Strengths
- Responsibility
- Communication skills
- Resilience
- Language skills
- Independence
Trade-offs
- Shift work
- Stress during disruptions
- Physical strain
- Pressure of responsibility
06 · Similar
