Salary by experience
View as table
| Experience | Salary (CHF) |
|---|---|
| 0-2 yrs | CHF 80'000 |
| 3-5 yrs | CHF 45'000 |
| 6-8 yrs | CHF 74'000 |
| 9-11 yrs | CHF 129'000 |
| 12-21 yrs | CHF 129'073 |
| 21+ yrs | CHF 122'325 |
Top HR
Swiss professionsTransport, Logistics & Safety
Kundenberater/in SBB
You advise travellers and sell tickets for Switzerland and abroad.
01 · Overview
What this profession is about
You support customers at the station or in the contact centre with timetable information, ticket sales and travel planning.
As a Kundenberater/in SBB, you are the first point of contact for travellers. Whether at the station or in the contact centre: you answer timetable questions, sell tickets and season passes, and help with travel planning. With great friendliness and technical understanding, you ensure that every journey starts smoothly. Your workplace is dynamic and you work in a team with modern communication systems.
FieldTransport, Logistics & Safety
Education pathSpecialisation / Professional Function
IndustryRetail
Swissdoc 0.632.16.0
02 · Salary
What you can earn
No verified Swiss salary data is available for this profession yet.
Salaries reflect Swiss market data. Range covers entry to senior. Salary reference based on Kundenberater/in SBB.
Salary trend
+96% over decadeView as table
| Period | Salary (CHF) |
|---|---|
| 2014-2016 | CHF 45'000 |
| 2017-2019 | CHF 103'150 |
| 2020-2022 | CHF 129'073 |
| 2023-2025 | CHF 88'000 |
03 · Pathway
How to enter and grow
Swiss training pathway available in the full profile
- 🎓 Kundenberater/in SBB
Official education path
You enter the role through direct hiring or a specific SBB recruitment process without a traditional apprenticeship.
Typical training path
Kundenberater/in SBB
Prerequisites
- Language requirements SBB Travel Centre: fluent in the local language of the workplace and language skills (at least level B1) in a second national language and/or English
- Language requirements SBB Contact Center: business fluent in German and French; basic knowledge of Italian and English is an advantage
Requirements
- Good comprehension
- Strong friendliness and communication skills
- Stress resistance
- Reliability
- IT knowledge
- Willingness to work flexible hours
Where this can lead
Lateral entry is possible if you already have experience in customer service or the tourism industry.
04 · Skills & fit
What it takes
Required skills
- Communication skills
- Stress resistance
- Technical affinity
- Language skills
- Service orientation
Personality fit
- Swiss career path
- Career transition
- Professional growth
05 · Daily reality
What the work feels like
Typical day
You stand at the counter in the travel centre and handle a complex booking request for a group trip. At the same time, you help an older person with a mobile ticket and explain the way to the platform.
- You advise customers on all public transport queries.
- You sell tickets, season passes and tourist trips at the travel centre.
- You help passengers use digital ticket systems.
- You handle issues during delays or diverted trains.
- You handle bookings by phone, email or chat.
- You arrange boarding and alighting help for travellers with mobility issues.
- You exchange currencies and handle cash transfers for customers.
Working conditions
You work in travel centres at major stations or in the contact centre. Your workplace is usually an open-plan office with many screens and telephone systems.
Where to learn
- SBB AG Team Sourcing, Recruiting & TalentsHilfikerstrasse 1, 3014 Bern
Strengths
- Communication skills
- Stress resistance
- Technical affinity
- Language skills
- Service orientation
Trade-offs
- Shift work
- Customer contact
- Standing tasks
- Noise level
06 · Similar
