Salary by experience
View as table
| Experience | Salary (CHF) |
|---|---|
| 0-2 yrs | CHF 55'225 |
| 3-5 yrs | CHF 59'000 |
| 6-8 yrs | CHF 60'000 |
| 9-11 yrs | CHF 64'750 |
| 12-21 yrs | CHF 65'325 |
| 21+ yrs | CHF 71'414 |
Top HR
Swiss professionsSales & Procurement
Fachmann/-frau Kundendialog EFZ
You advise customers and solve problems across all communication channels.
01 · Overview
What this profession is about
You manage all customer contact via phone, email and chat to ensure satisfied clients.
As a Fachmann/-frau Kundendialog EFZ, you are the central contact point for all customer inquiries. You use modern communication tools to carefully prepare advisory calls, take orders and resolve complaints professionally. You combine technical understanding with strong service orientation to build long-term customer relationships and continuously optimise internal processes.
FieldSales & Procurement
Education pathVocational Training (Apprenticeship)
IndustryAdministration, Business & Management
Swissdoc 0.613.51.0
02 · Salary
What you can earn
✓ Strong salary match
Salaries reflect Swiss market data. Range covers entry to senior. Salary reference based on Agente Call Center. Based on 1,188 observations, updated 7 months ago.
Salary trend
View as table
| Period | Salary (CHF) |
|---|---|
| 2014-2016 | CHF 58'500 |
| 2017-2019 | CHF 58'852 |
| 2020-2022 | CHF 59'750 |
| 2023-2025 | CHF 58'978 |
Top earning cantons
View as table
| Canton | Salary | Obs. |
|---|---|---|
| Valais | CHF 72'025 | 29 |
| Solothurn | CHF 71'259 | 18 |
| Vaud | CHF 62'000 | 91 |
| Lucerne | CHF 61'100 | 21 |
| St. Gallen | CHF 60'000 | 39 |
| Zurich | CHF 60'000 | 275 |
Top paying industries
View as table
| Industry | Salary | Obs. |
|---|---|---|
| Public administration / Associations | CHF 70'000 | 23 |
| Commercial operation / Skilled crafts | CHF 68'600 | 5 |
| Banking / Financial institutions | CHF 66'000 | 128 |
| Machine / System construction | CHF 65'000 | 11 |
| Insurance | CHF 64'000 | 97 |
| Legal / Business advice | CHF 60'940 | 8 |
03 · Pathway
How to enter and grow
- 🎓 Fachmann/-frau Kundendialog EFZ
- ⏱ 3 Jahre
Official education path
Training takes place through a three-year vocational apprenticeship. You attend vocational school weekly and gain practical experience in a customer service centre.
Typical training path
Fachmann/-frau Kundendialog EFZ
Curriculum
- Vorbereiten auf Kundendialoge
- Führen von Kundendialogen
- Gestalten von Kundenbeziehungen
- Optimieren von Kundendialogen
Prerequisites
- Obligatorische Schule abgeschlossen
Requirements
- Teamfähigkeit
- Bereitschaft zu unregelmässigen Arbeitszeiten oder Nachtschichten
- mündliche Ausdrucksfähigkeit
- Flair für Sprachen
- Freude an Verkauf und Beratung
- 1Vorbereiten auf Kundendialoge
- 2Führen von Kundendialogen
- 3Gestalten von Kundenbeziehungen
- 4Optimieren von Kundendialogen
Where this can lead
Career changers can often upgrade their skills through further training at SIU or Kaufmännischen Verband Schweiz. You can later qualify for higher professional exams or HF degree programmes.
04 · Skills & fit
What it takes
Required skills
- Communication skills
- Problem-solving skills
- Language talent
- Service orientation
Personality fit
- Swiss career path
- Career transition
- Professional growth
05 · Daily reality
What the work feels like
Typical day
You sit at your desk and monitor several communication channels at the same time. You capture incoming requests immediately. While you pull up the customer's data on your screen, you listen carefully and suggest suitable solutions for their needs.
- You check incoming calls and sort them by urgency.
- You carefully prepare advisory calls and collect relevant product information.
- You take orders and draft suitable contracts.
- You listen carefully to customer needs and offer suitable services.
- You resolve complaints professionally or forward them to specialist departments.
- You evaluate customer calls to optimise processes and offers.
- You strictly follow legal data protection guidelines and maintain customer data.
Working conditions
You typically work in customer service centres or call centres. These are often integrated into office environments. Depending on the company, helpdesks or external service providers may also be involved.
Where to learn
- AURISBinzstrasse 15, 8045 Zürich
Strengths
- Communication skills
- Problem-solving skills
- Language talent
- Service orientation
Trade-offs
- High time pressure
- Emotional strain
- Irregular hours
06 · Similar
