Salary by experience
View as table
| Experience | Salary (CHF) |
|---|---|
| 0-2 yrs | CHF 62'400 |
| 3-5 yrs | CHF 65'039 |
| 6-8 yrs | CHF 70'000 |
| 9-11 yrs | CHF 68'880 |
| 12-21 yrs | CHF 75'780 |
| 21+ yrs | CHF 81'250 |
Top HR
Swiss professionsSales & Procurement
Call Center Agent/in
You advise customers by phone or in writing about products and services.
01 · Overview
What this profession is about
You support customers by phone or digitally. You take orders and resolve inquiries efficiently.
FieldSales & Procurement
Education pathSpecialisation / Professional Function
IndustryAdministration, Business & Management
Swissdoc 0.613.53.0
02 · Salary
What you can earn
✓ Strong salary match
Salaries reflect Swiss market data. Range covers entry to senior. Salary reference based on Purchasing Assistant. Based on 1,495 observations, updated 7 months ago.
Salary trend
+9% over decadeView as table
| Period | Salary (CHF) |
|---|---|
| 2014-2016 | CHF 66'000 |
| 2017-2019 | CHF 65'000 |
| 2020-2022 | CHF 67'400 |
| 2023-2025 | CHF 72'000 |
Top earning cantons
View as table
| Canton | Salary | Obs. |
|---|---|---|
| Schaffhausen | CHF 81'250 | 15 |
| Schwyz | CHF 71'500 | 21 |
| Geneva | CHF 71'400 | 53 |
| Zug | CHF 70'750 | 34 |
| Zurich | CHF 69'807 | 256 |
| Aargau | CHF 68'125 | 152 |
Top paying industries
View as table
| Industry | Salary | Obs. |
|---|---|---|
| Education | CHF 79'050 | 6 |
| Banking / Financial institutions | CHF 77'590 | 8 |
| Agriculture / Forestry / Wood | CHF 75'750 | 6 |
| Tourism / Travel / Recreation | CHF 73'500 | 8 |
| Transport / Logistics | CHF 72'000 | 21 |
| Public administration / Associations | CHF 71'473 | 18 |
03 · Pathway
How to enter and grow
Swiss training pathway available in the full profile
- 🎓 Call Center Agentinnen und Agenten
Official education path
Training usually takes place through in-house courses or certified continuing education programs at the company.
Typical training path
Call Center Agentinnen und Agenten
Prerequisites
- Abschluss einer beruflichen Grundbildung, vorzugsweise im kaufmännischen Bereich, im Detailhandel oder in verwandten Bereichen
Where this can lead
Career changers can often join directly. This is possible if you have initial experience in customer service or sales.
04 · Skills & fit
What it takes
Required skills
- Communication skills
- Problem solving
- Customer focus
- System understanding
Personality fit
- Swiss career path
- Career transition
- Professional growth
05 · Daily reality
What the work feels like
Typical day
You sit at your workstation. You listen to the next call and immediately answer the customer's questions. At the same time, you update the master data in the system. This keeps all information current.
- You take customer inquiries by phone or in writing. You process them promptly.
- You provide expert advice on the company's products and services.
- You support existing customers. You maintain personal contact.
- You actively acquire new customers for the company.
- You record statistical data. You update existing addresses in the system.
- You resolve technical issues. You handle customer complaints.
Working conditions
You work in call center departments of companies. These companies sell their services by phone, internet, or catalogs. Your workplace is usually a closed office or home office. It is equipped with a desk phone and a computer.
Where to learn
- callnet.ch Swiss Contact Center AssociationHardturmstrasse 101, 8005 Zürich
Strengths
- Communication skills
- Problem solving
- Customer focus
- System understanding
Trade-offs
- Shift work
- Emotional strain
- Monotonous routines
- Sedentary work
06 · Similar
