Salary by experience
View as table
| Experience | Salary (CHF) |
|---|---|
| 0-2 yrs | CHF 69'975 |
| 3-5 yrs | CHF 72'423 |
| 6-8 yrs | CHF 78'000 |
| 9-11 yrs | CHF 81'000 |
| 12-21 yrs | CHF 88'600 |
| 21+ yrs | CHF 101'430 |
Top HR
Swiss professionsMetal, Machinery & Watchmaking
Fachmann/-frau Technischer Kundendienst/Service BP
You ensure machines run smoothly and customers stay satisfied.
01 · Overview
What this profession is about
Technical service experts plan maintenance, coordinate repairs, and advise customers on service packages and spare parts.
Machines stop. Customers wait. As a Technical Service Expert, you coordinate maintenance, start repairs, and advise clients on the right service packages. You draw up supply plans, check workflows, and make sure equipment runs reliably for a long time. You combine technical know-how with clear communication and strong organisational skills.
FieldMetal, Machinery & Watchmaking
Education pathContinuing Education Profession
IndustryElectrical Engineering
Swissdoc 0.553.50.0
02 · Salary
What you can earn
✓ Strong salary match
Salaries reflect Swiss market data. Range covers entry to senior. Salary reference based on Specialist Customer Experience. Based on 1,240 observations, updated 7 months ago.
Salary trend
-1% over decadeView as table
| Period | Salary (CHF) |
|---|---|
| 2014-2016 | CHF 79'000 |
| 2017-2019 | CHF 77'123 |
| 2020-2022 | CHF 75'000 |
| 2023-2025 | CHF 78'000 |
Top earning cantons
View as table
| Canton | Salary | Obs. |
|---|---|---|
| Neuchâtel | CHF 93'875 | 24 |
| Fribourg | CHF 84'000 | 29 |
| Vaud | CHF 84'000 | 83 |
| Basel-Stadt | CHF 82'550 | 36 |
| Basel-Land | CHF 82'000 | 29 |
| Thurgau | CHF 81'375 | 14 |
Top paying industries
View as table
| Industry | Salary | Obs. |
|---|---|---|
| Machine / System construction | CHF 92'750 | 46 |
| Health care / Social services | CHF 90'000 | 23 |
| Chemicals / Pharmaceuticals | CHF 87'150 | 112 |
| Information technology / Telecom | CHF 84'000 | 135 |
| Utilities | CHF 82'300 | 6 |
| Industry various | CHF 80'440 | 97 |
03 · Pathway
How to enter and grow
Swiss training pathway available in the full profile
- 🎓 Fachmann/-frau Technischer Kundendienst/Service mit eidg. Fachausweis
- ⏱ 1 Jahr, berufsbegleitend
Official education path
The part-time course lasts 1 year and prepares you for the federal exam for the professional certificate.
Typical training path
Fachmann/-frau Technischer Kundendienst/Service mit eidg. Fachausweis
Prerequisites
- eidg. Fähigkeitszeugnis (EFZ) or equivalent qualification
- 2 years of professional experience in technical customer service (100% workload)
Requirements
- Customer and service orientation
- Communication skills
04 · Skills & fit
What it takes
Required skills
- Customer focus
- Organisational skills
- Technical understanding
- Communication skills
Personality fit
- Swiss career path
- Career transition
- Professional growth
05 · Daily reality
What the work feels like
Typical day
You check the current machine fleet, plan the next maintenance visits, and coordinate spare part availability. You discuss complaints with customers and give clear work orders to service technicians.
- You plan maintenance intervals and create supply plans for staff and spare parts.
- You coordinate the deployment of service technicians on site.
- You advise customers on service packages and calculate quotes for repairs.
- You handle complaints and propose suitable technical solutions.
- You train departments like the hotline and dispatch in new procedures.
- You monitor budget compliance and report deviations.
- You organise internal training and properly train apprentices.
- You dispose of old parts according to strict environmental and safety guidelines.
Working conditions
You work in manufacturing and trading companies in hotline, support, and dispatch roles. Your environment includes offices, workshops, and direct customer sites.
Where to learn
- Technische Kundendienst-Kammer SchweizTuricaphonstr. 11, 8616 Riedikon
- Swissmem AcademyBrühlbergstrasse 4, 8400 Winterthur
Strengths
- Customer focus
- Organisational skills
- Technical understanding
- Communication skills
Trade-offs
- Willingness to work shifts
- High responsibility
- Changing work locations
- Stressful emergency situations
06 · Similar
