Salary by experience
View as table
| Experience | Salary (CHF) |
|---|---|
| 0-2 yrs | CHF 53'300 |
| 3-5 yrs | CHF 53'721 |
| 6-8 yrs | CHF 57'345 |
| 9-11 yrs | CHF 61'639 |
| 12-21 yrs | CHF 59'000 |
| 21+ yrs | CHF 57'819 |
Top HR
Swiss professionsHospitality & Hotels
Hotel-Kommunikationsfachmann/-frau EFZ
You welcome guests, organise processes and ensure satisfaction.
01 · Overview
What this profession is about
You welcome guests, organise processes and implement marketing measures.
At the heart of the hotel, you stay in touch with your guests. You welcome and bid them farewell in person, answer questions and ensure smooth processes. You also handle administrative tasks, manage social media and organise service. This job combines warmth with organisation and opens doors across the entire hotel industry.
FieldHospitality & Hotels
Education pathVocational Training (Apprenticeship)
IndustryHospitality, Housekeeping & Facility Management
Swissdoc 0.220.47.0
02 · Salary
What you can earn
✓ Strong salary match
Salaries reflect Swiss market data. Range covers entry to senior. Salary reference based on Hotel Assistant. Based on 148 observations, updated 7 months ago.
Salary trend
-12% over decadeView as table
| Period | Salary (CHF) |
|---|---|
| 2014-2016 | CHF 63'800 |
| 2017-2019 | CHF 55'000 |
| 2020-2022 | CHF 55'250 |
| 2023-2025 | CHF 56'400 |
Top earning cantons
View as table
| Canton | Salary | Obs. |
|---|---|---|
| Zurich | CHF 59'400 | 38 |
| Berne | CHF 55'000 | 15 |
| Vaud | CHF 54'925 | 12 |
| Geneva | CHF 50'400 | 13 |
Top paying industries
View as table
| Industry | Salary | Obs. |
|---|---|---|
| Health care / Social services | CHF 62'030 | 13 |
| Tourism / Travel / Recreation | CHF 56'500 | 5 |
| Catering / Hotel | CHF 54'800 | 116 |
03 · Pathway
How to enter and grow
- 🎓 Hotel-Kommunikationsfachmann/-frau EFZ
- ⏱ 3 Jahre
Official education path
The training takes place over three years in a hotel and at the vocational school.
Typical training path
Hotel-Kommunikationsfachmann/-frau EFZ
Curriculum
- Beraten und Betreuen von Gästen und Partnern
- Sicherstellen der Nachhaltigkeit und der Qualitätsvorgaben
- Gestalten und Organisieren von Marketingmassnahmen und Kooperationen
- Organisieren und Umsetzen von administrativen Arbeitsprozessen
Prerequisites
- obligatorische Schule abgeschlossen
Requirements
- Enjoyment of contact with people
- Oral and written language proficiency
- Foreign language skills
- Good manners
- Organisational ability
- Attention to detail
- Resilience in hectic situations
- Enjoyment of computer work
- 1Beraten und Betreuen von Gästen und Partnern
- 2Sicherstellen der Nachhaltigkeit und der Qualitätsvorgaben
- 3Gestalten und Organisieren von Marketingmassnahmen und Kooperationen
- 4Organisieren und Umsetzen von administrativen Arbeitsprozessen
Where this can lead
A lateral entry is possible after related initial training or through a shortened apprenticeship.
04 · Skills & fit
What it takes
Required skills
- Guest focus
- Language skills
- Organisational skills
- Resilience
Personality fit
- Swiss career path
- Career transition
- Professional growth
05 · Daily reality
What the work feels like
Typical day
You stand at the reception desk and greet arriving guests with a smile. While you check room bookings, you also coordinate cleaning tasks for the next few hours.
- You welcome guests in person and provide information on all hotel services.
- You answer administrative queries and calculate amounts correctly.
- You update company data and handle internal correspondence.
- You communicate in writing and speech in several foreign languages.
- You plan special offers and publish posts on social media.
- You organise service and know the menus by heart.
- You prepare simple dishes and learn different cooking methods.
- You monitor the material store and keep inventory up to date.
Working conditions
You work at the reception of hotels of different sizes in tourist regions, large cities or rural areas. Your workplace features direct guest contact and changing tasks in the front and back office.
Where to learn
- Hotel und Gastro formation SchweizEichistrasse 20, 6353 Weggis
- HotellerieSuisseMonbijoustrasse 130, 3001 Bern
Strengths
- Guest focus
- Language skills
- Organisational skills
- Resilience
Trade-offs
- Irregular hours
- High responsibility
- Physical strain
- Seasonal fluctuations
06 · Similar
