Salary by experience
View as table
| Experience | Salary (CHF) |
|---|---|
| 0-2 yrs | CHF 63'343 |
| 3-5 yrs | CHF 64'933 |
| 6-8 yrs | CHF 68'830 |
| 9-11 yrs | CHF 72'484 |
| 12-21 yrs | CHF 77'086 |
| 21+ yrs | CHF 81'986 |
Top HR
Swiss professionsTransport, Logistics & Safety
Kundenbegleiter/in SBB
You accompany passengers on trains and ensure safety and comfort
01 · Overview
What this profession is about
Kundenbegleiter/in SBB accompany passengers in regional and long-distance transport, check tickets and ensure comfort and safety
As Kundenbegleiter/in SBB, you are the direct face of the railway for travellers. You accompany passengers, check travel documents and answer questions about connections. You ensure a smooth process. In case of disruptions, you step in and guarantee the train is ready to run. Your work guarantees comfort, safety and a positive travel experience for everyone
FieldTransport, Logistics & Safety
Education pathSpecialisation / Professional Function
IndustryRail
Swissdoc 0.632.10.0
02 · Salary
What you can earn
✓ Strong salary match
Salaries reflect Swiss market data. Range covers entry to senior. Salary reference based on Assistant. Based on 11,776 observations, updated 7 months ago.
Salary trend
+2% over decadeView as table
| Period | Salary (CHF) |
|---|---|
| 2014-2016 | CHF 70'000 |
| 2017-2019 | CHF 66'014 |
| 2020-2022 | CHF 67'002 |
| 2023-2025 | CHF 71'086 |
Top earning cantons
View as table
| Canton | Salary | Obs. |
|---|---|---|
| Nidwalden | CHF 75'200 | 12 |
| Zug | CHF 75'000 | 150 |
| Schaffhausen | CHF 72'591 | 34 |
| Zurich | CHF 72'396 | 1,513 |
| Basel-Stadt | CHF 72'100 | 304 |
| Basel-Land | CHF 72'000 | 187 |
Top paying industries
View as table
| Industry | Salary | Obs. |
|---|---|---|
| Chemicals / Pharmaceuticals | CHF 81'150 | 381 |
| Banking / Financial institutions | CHF 77'765 | 735 |
| Education | CHF 73'884 | 460 |
| Legal / Business advice | CHF 73'008 | 276 |
| Consumer / Luxury goods industry | CHF 72'225 | 188 |
| Utilities | CHF 72'000 | 178 |
03 · Pathway
How to enter and grow
Swiss training pathway available in the full profile
- 🎓 Kundenbegleiter/in SBB
Official education path
SBB offers paid full-time or part-time training in several cities
Typical training path
Kundenbegleiter/in SBB
Prerequisites
- Very good language skills in German (min. level C1)
- Ideally good language skills in French and English or the willingness to learn two foreign languages (French and English or Italian) at level B1
Requirements
- High customer and service orientation
- Good comprehension skills
- Physical and mental resilience
- IT knowledge
04 · Skills & fit
What it takes
Required skills
- Customer focus
- Resilience
- Language skills
- Technical understanding
Personality fit
- Swiss career path
- Career transition
- Professional growth
05 · Daily reality
What the work feels like
Typical day
You stand in the aisle, check tickets and patiently answer questions about connections. In between, you check the climate and cleanliness so all travellers feel comfortable
- You accompany passengers on regional and national routes
- You check and sell travel documents and verify passenger IDs
- You answer questions about connections and transfers accurately
- You ensure comfort, climate control and cleanliness in the carriage
- You check the brakes before departure and calculate the braking distance
- You carry out tasks for passenger counting and customer surveys
Working conditions
You work mainly in regional and long-distance trains. Occasionally you also support planning at stations or in operations centres
Where to learn
- SBB AG Team Sourcing, Recruiting & TalentsHilfikerstrasse 1, 3014 Bern
Strengths
- Customer focus
- Resilience
- Language skills
- Technical understanding
Trade-offs
- Shift work
- Physical strain
- Responsibility
- Stressful situations
06 · Similar
