Salary by experience
View as table
| Experience | Salary (CHF) |
|---|---|
| 0-2 yrs | CHF 80'000 |
| 3-5 yrs | CHF 45'000 |
| 6-8 yrs | CHF 74'000 |
| 9-11 yrs | CHF 129'000 |
| 12-21 yrs | CHF 129'073 |
| 21+ yrs | CHF 122'325 |
Top HR
Swiss professionsTransport, Logistics & Safety
Kundenassistent/in SBB
You assist passengers at the station with all their requests and needs.
01 · Overview
What this profession is about
As the contact person at the station, you look after travellers. You maintain equipment and handle logistical tasks in daily operations.
At the station, you are the first point of contact for all passengers. Whether you help with tickets, check timetables, or assist travellers with limited mobility: you ensure everything runs smoothly. Alongside direct customer contact, you maintain equipment and handle logistical tasks. Your work is varied and requires strong organisation and a service mindset.
FieldTransport, Logistics & Safety
Education pathSpecialisation / Professional Function
IndustryRail
Swissdoc 0.632.16.0
02 · Salary
What you can earn
No verified Swiss salary data is available for this profession yet.
Salaries reflect Swiss market data. Range covers entry to senior. Salary reference based on Kundenassistent/in SBB.
Salary trend
+96% over decadeView as table
| Period | Salary (CHF) |
|---|---|
| 2014-2016 | CHF 45'000 |
| 2017-2019 | CHF 103'150 |
| 2020-2022 | CHF 129'073 |
| 2023-2025 | CHF 88'000 |
03 · Pathway
How to enter and grow
Swiss training pathway available in the full profile
- 🎓 Kundenassistent/in SBB
Official education path
You start with a completed vocational qualification. You also complete an internal modular training course with practical and theoretical parts.
Typical training path
Kundenassistent/in SBB
Prerequisites
- 6-month modular internal training with practical and theoretical parts
- German language skills level B2
- English or a second national language level A2
- Driving licence category B
Requirements
- Customer and service orientation
- Independence
- Organisational skills
- Reliability
- Technical understanding
- Networked thinking and action
- Willingness to work irregular hours
04 · Skills & fit
What it takes
Required skills
- Service orientation
- Organisational skills
- Technical understanding
- Flexibility
Personality fit
- Swiss career path
- Career transition
- Professional growth
05 · Daily reality
What the work feels like
Typical day
You stand on the platform and help an older person board the train. At the same time, you quickly check if the mobility lifts work. Then you hurry to answer the next passenger question.
- You assist passengers when boarding and changing trains. You also help them buy tickets.
- You inform travellers about platform changes and replacement buses during disruptions.
- You maintain mobility lifts. You report technical faults to the responsible department.
- You organise lost and found items, brochures, and advertising banners at the station.
- You advise customers on luggage storage, lockers, or rental bicycles.
Working conditions
You work in the public station area, on the tracks, and in maintenance rooms. Your workplace involves constant movement and changing tasks during daily operations.
Where to learn
- SBB AG Team Sourcing, Recruiting & TalentsHilfikerstrasse 1, 3014 Bern
Strengths
- Service orientation
- Organisational skills
- Technical understanding
- Flexibility
Trade-offs
- Shift work
- Physical strain
- High responsibility
- Weather exposure
06 · Similar
