Salary by experience
View as table
| Experience | Salary (CHF) |
|---|---|
| 0-2 yrs | CHF 70'000 |
| 3-5 yrs | CHF 76'800 |
| 6-8 yrs | CHF 80'000 |
| 9-11 yrs | CHF 78'012 |
| 12-21 yrs | CHF 90'800 |
| 21+ yrs | CHF 92'000 |
Top HR
Swiss professionsTransport, Logistics & Safety
Disponent/in Notrufzentrale BP
You coordinate rescue teams and give life-saving instructions in an emergency.
01 · Overview
What this profession is about
You handle emergency calls, assess the situation, alert rescue teams, and coordinate rescue operations.
The Disponent/in Notrufzentrale BP is at the heart of emergency care. You take calls, judge urgency, and immediately direct the right rescue teams. You keep a clear head and use technical skills to manage the process until help arrives. This job demands responsibility, stress resistance, and precise communication under pressure.
FieldTransport, Logistics & Safety
Education pathContinuing Education Profession
IndustryFire & Fire Protection
Swissdoc 0.622.26.0
02 · Salary
What you can earn
✓ Strong salary match
Salaries reflect Swiss market data. Range covers entry to senior. Salary reference based on Emergency Medical Technician. Based on 376 observations, updated 7 months ago.
Salary trend
+28% over decadeView as table
| Period | Salary (CHF) |
|---|---|
| 2014-2016 | CHF 66'000 |
| 2017-2019 | CHF 75'000 |
| 2020-2022 | CHF 78'000 |
| 2023-2025 | CHF 84'565 |
Top earning cantons
View as table
| Canton | Salary | Obs. |
|---|---|---|
| Zurich | CHF 85'150 | 49 |
| Grisons | CHF 83'125 | 14 |
| Solothurn | CHF 81'000 | 12 |
| Berne | CHF 80'300 | 30 |
| Vaud | CHF 80'000 | 32 |
| Geneva | CHF 76'100 | 26 |
Top paying industries
View as table
| Industry | Salary | Obs. |
|---|---|---|
| Insurance | CHF 222'222 | 6 |
| Health care / Social services | CHF 79'986 | 332 |
| Service sector in general | CHF 60'000 | 6 |
| Medical Technology | CHF 56'550 | 6 |
| Transport / Logistics | CHF 54'000 | 7 |
| Public administration / Associations | CHF 44'000 | 6 |
03 · Pathway
How to enter and grow
Swiss training pathway available in the full profile
- 🎓 Disponent/in Notrufzentrale mit eidg. Fachausweis
- ⏱ 1 Jahr, berufsbegleitend
Official education path
A one-year part-time course leads to the federal certificate as Disponent/in Notrufzentrale BP.
Typical training path
Disponent/in Notrufzentrale mit eidg. Fachausweis
Prerequisites
- Abschluss als dipl. Rettungssanitäter/in HF, Transportsanitäter/in (BP) or Berufsfeuerwehrmann/-frau (BP) and at least 2 years of relevant professional experience in an emergency call center (100%)
- Completion of vocational basic training (EFZ) and at least 3 years of relevant professional experience in an emergency call center (100%) and proof of competence from an accredited structured course for Disponent/in Notrufzentrale or portfolio evidence of competencies defined in the examination regulations
Requirements
- Technical knowledge of rescue services/fire department
- Language skills (depending on the location of the center) and communicative competence
- Strong sense of responsibility
- Psychological resilience (shift work)
- Stress resistance
- Networked thinking and acting
Where this can lead
Career changers can enter with proven relevant work experience and by attending an accredited course.
04 · Skills & fit
What it takes
Required skills
- High stress resistance
- Strong communication skills
- Strong sense of responsibility
- Solid technical understanding
- Good teamwork skills
Personality fit
- Swiss career path
- Career transition
- Professional growth
05 · Daily reality
What the work feels like
Typical day
You sit at your desk, hear an emergency call, and ask targeted questions to grasp the situation quickly. At the same time, you guide callers through first aid steps and alert the right teams via the dispatch system.
- You take emergency calls and ask targeted questions to assess the situation.
- You judge the urgency and immediately alert the right rescue teams.
- You give callers clear first aid instructions until help arrives.
- You operate dispatch systems and manage information flow with all involved parties.
- You plan emergency concepts for large events and allocate extra resources.
- You review operations as a team and practice scenarios with colleagues.
- You monitor technical systems and fix errors immediately during outages.
Working conditions
You work in an emergency center that is staffed around the clock. Your area of responsibility is clearly defined, and you direct rescue teams within it.
Where to learn
- Forum Berufsbildung Rettungswesen c/o BfB Büro für Bildungsfragen AGBahnhofstrasse 20, 8800 Thalwil
- Organisation der Arbeitswelt FeuerwehrMorgenstr. 1, 3073 Gümligen
- Höhere Fachschule für Rettungsberufe Stadt Zürich (Schutz & Rettung)Hagenholzstrasse 110, 8050 Zürich
Strengths
- High stress resistance
- Strong communication skills
- Strong sense of responsibility
- Solid technical understanding
- Good teamwork skills
Trade-offs
- Regular shift work
- Mental strain
- High responsibility
- Constant attention
06 · Similar
